Return Policy

1. General Return Policy

We want you to be satisfied with every smart home appliance and tech accessory you buy from Elev Elliot Limited. If you are not completely happy with your purchase, you may return most new, unused items within 14 days of delivery for a full refund or exchange.

2. Eligible Products

  • Products must be unused, undamaged, and in original packaging with all accessories and manuals included.
  • Returns are not accepted for items damaged due to misuse, improper installation, or unauthorized modification.
  • Personalized, custom, or clearance items may not be eligible for return (see product page for details).

3. Return Process

  1. Contact our support team at Contact Us within 14 days of receiving your order.
  2. Provide your order number, reason for return, and photos if the product is defective or damaged.
  3. Our team will issue a return authorization and instructions for shipping the product back to us.
  4. Pack the product securely to avoid damage during transit. Customers are responsible for return shipping costs unless the item is defective or shipped in error.

4. Refunds & Exchanges

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days. If you requested an exchange, we will ship the replacement product as soon as possible, subject to availability.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or full refund at no extra charge.

6. Warranty Service

Many of our smart appliances and tech accessories are covered by a manufacturer’s warranty. Please refer to the product documentation or contact our support team for warranty assistance.

7. Contact Us

For questions about returns, exchanges, or warranty claims, please contact us. Our team is always ready to support you!