Delivery Policy
1. Order Processing
All orders for smart home appliances and tech accessories are processed within 1-2 business days after payment confirmation. Orders placed after 5pm or on weekends/holidays will be processed on the next business day.
2. Shipping Methods & Times
- Standard Shipping: 3-7 business days for most urban areas.
- Express Shipping: 1-3 business days (extra fee applies, available in select locations).
- International Shipping: 7-21 business days, depending on destination and customs clearance.
Delivery times may vary based on product type (some smart appliances require special handling) and your location. We partner with reputable courier services to ensure your order arrives safely.
3. Shipping Fees
Shipping fees are automatically calculated at checkout based on your address, order weight, and chosen shipping method. Free shipping may apply for orders over a certain value (see website for current promotions).
4. Tracking & Delivery Updates
You will receive an email with tracking information once your order has been shipped. You can monitor your delivery status online at any time.
5. Delivery Issues
If you experience delays, receive damaged goods, or have any delivery-related concerns, please contact our customer service team immediately. We will coordinate with our shipping partners to resolve your issue quickly.
6. Address Accuracy
Please double-check your shipping address before confirming your order. Elev Elliot Limited is not responsible for lost or delayed shipments due to incorrect address information provided by the customer.
7. Delivery Attempts & Undeliverable Packages
If a delivery attempt is unsuccessful, the courier may contact you to reschedule. If a package is returned to us as undeliverable, we will reach out to arrange re-delivery (additional fees may apply).
8. Contact Us
For all delivery questions or special shipping requests, please contact our customer support.